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Rules for Toilets and Washing Facilities

By: Kevin Watson MSc - Updated: 8 Jan 2021 | comments*Discuss
Toilets Washing Facilities Welfare

Workers have a right to “welfare facilities”. These include toilets and washbasins. Businesses with one or more staff must have these basic items.


There are circumstances when businesses may not have to offer toilets and washing facilities to staff. For example, issues such as physical difficulties, cost, trouble and time may prevent the installation of toilets.

But employers should not regard these provisos as potential excuses. They should make every reasonable effort to have toilets and washbasins on hand, even during a period of short-term work.

The Law

The Workplace (Health, Safety and Welfare) Regulations 1992 cover the supply of toilets and washing facilities for staff. The Health and Safety Executive (HSE) has a code of practice based on the law that explains the full requirements.

Adequate Facilities

The law states that toilets and washing facilities must be adequate. Because the word “adequate” is open to interpretation, the HSE clarifies what it means:

  • Employers should arrange for separate facilities for men and women. If this isn’t possible, toilets and washing facilities must have locks. These ensure privacy and security.
  • The facilities must be clean and easy to maintain. Walls and floors should be waterproof.
  • Toilets and washing facilities should have both cold and hot running water. They should have soap or a similar cleaning product. And a hot air dryer or paper towels should be available.
  • Washing basins must be a reasonable size. People should be able to wash hands and forearms in them.
  • The toilets should have toilet paper. In the female toilets, there should be a disposal point for sanitary dressings.
  • The facilities must have ventilation and light.


The term “adequate facilities” also applies to showers. An employer should install a shower if people are engaged in dirty work.

Number of Facilities

The law says that workers should not have to queue for long periods to use toilets and washing facilities. To clarify this point, the HSE quotes minimum toilet numbers per employees.

For women only or for mixed use, there should be 1 toilet and washbasin for 1-5 employees. The number of toilets and washbasins then rises according to the total staff. For example, 25-50 staff should have 3 toilets and 3 washbasins between them. And 76-100 employees should have 5 toilets and 5 washbasins.

For men only, there should be 1 toilet and 1 urinal for 1-15 employees. This rises to 2 toilets and 1 urinal for 16-30 staff, and 4 toilets and 4 urinals for 91-100 staff.


Disabled workers require toilets and washing facilities that meet their needs. Large cubicles with supports and low hand basins are essential. Under the law, an employer must provide suitable facilities for disabled staff.

Temporary Sites

Some work sites are temporary. This applies particularly to the building industry.

An employer must provide running water and flushing toilets if it’s reasonable to do so. An employer should not assume workers could use nearby public toilets.

If there’s no running water or plumbing, an employer should consider using chemical toilets. In these circumstances, washing facilities can be water containers.

Drinking Water

Drinking water is a separate issue to the provision of toilets and washing facilities. An employer should give workers access to drinking water from a public source. Failing this, all workers must have access to a bottled water dispenser and cups.

There should always be enough water. Availability must take account of working temperatures and the type of work.

Employers don’t have to put up a sign for drinking water. But if workers are likely to use the water in washing facilities for drinking, an employer should mark it “not for drinking” and “drinking water” as appropriate.

Other Facilities

The law regarding the provision of toilets also covers other welfare facilities. Employers must arrange a seating area, for example, where workers can eat and drink during breaks. The area should be clean and have washing facilities to ensure hygiene. Workers should also be able to heat water and food.

Changing rooms are necessary for work that involves specialist clothing. The changing facilities should be private, have hook or pegs for hanging clothes, and have access to storage and washing. There should also be seats.

Needless to say, men and women should have separate changing facilities.

Nursing Mothers and Pregnant WomenIf possible, an employer should offer a private room for nursing mothers. Pregnant women should have access to a room in which they can rest as necessary.

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[Add a Comment]
Should my work place be closed if the toilets are blocked and flooding?
Del - 8-Jan-21 @ 3:40 PM
Is itlegal to lock toilet s on siteas ask for keyentry only
Royboy - 15-Dec-20 @ 6:37 AM
I work in a asda and we don,t have toilets in are in-storeshop shop we have to use the customer toliets and have no running water as well i sure we should not use the customer toiletsat moment with covid 19
boo - 1-Dec-20 @ 11:29 AM
Working alone I deliver to a major high street store through the night and have access to the delivery area in the basement only. I have a keycard to enter the store and the alarm code to deactivate the alarm. I have NO access to any toilets at all as they are in a different area of the store. There is no other staff at the store to escort me to the toilet if needed. What are my rights? May I refuse to deliver to this certain store? All the other stores we deliver to working alone through the night have access to toilet facilities. Hope someone can help. Thanks
headboard - 13-Oct-20 @ 11:21 AM
I work in a portable cabin, recycling clothes. It has no toilet or running water or provisions for drinking water. Our nearest public toilet is 10 minute walk away in a supermarket. Where do I stand wirh this, especially during covid 19.
Cb - 24-Sep-20 @ 6:04 PM
I work in a special needs school, its a secondary special needs block im going into, there are boys and a girls toilet for pupils ages from 16 to 19 there is no separate staff toilets weve been told to use the changing room which is for changing the pupils who cant use the toilet and need a changing bed or help to use toilet. Should we not have a separate staff toilet.
sonnie - 31-Aug-20 @ 10:20 AM
Can employers lock toilet doors walk you 2 the toilet and then wait outside until you are finished and lock the toilet back up?
Jay - 19-Aug-20 @ 8:31 PM
I work in a small barber shop with no running water or toilet. What are the legal requirements when I go back after lockdown??? How do I stand on this matter???
mumz - 20-Jun-20 @ 6:27 PM
I am a female cleaner, i clean the toilets at my work and when I do, i put multiple signs up saying "cleaning in progress" and "temporarily closed". The staff ignore these signs, even moving them out of the way to access the bathroom (there is 3 other bathrooms in the building) and proceed to use the toilets. My biggest problem is the men coming in when i'm working, one man came into the bathroom with his jeans already undone and exposed himself to me accidentally! Normally I would leave when someone uses the toilets but because I only have a limited time to get them clean I can't. I asked the man to use another bathroom as this one was closed for cleaning and I was ignored, and he continued to use the urinal. I just want to know if there is any rules or laws that would support me when complaining to my boss yet again about staff ignoring signs?
Loo - 12-Jun-20 @ 2:16 PM
I work in a hairdressing salon that has no hot running water in the staff room or the toilet will it have to be rectified before it re opens after lockdown
Pam - 22-May-20 @ 1:08 PM
I work in a small shop with no toilet or running water and even though it is against the law we have never been provided with drinking water. I will be expected to return after lockdown with no handwashing facilities and possibly no public toilets open.
Worried - 14-May-20 @ 5:46 PM
I work outside so have no access to office welfare facilities. They want to send us back out to work now with the new government announcement. However, the places we use are shut or inaccessible due to corona virus. Is it legal to be sending us out even if for half a day when we have no access to welfare facilities?
Glossy1 - 12-May-20 @ 2:18 PM
We work in a shop that we have to close to walk down the rd to the public toilets.our shop also has no running water.
Mamma - 25-Mar-20 @ 8:17 AM
How close do toilets have to be at place of work. What is the law
Big L - 14-Feb-20 @ 3:08 AM
I rents a shop it has no water or toilet
Sam - 13-Jan-20 @ 5:49 PM
The toilet facilities at our work place are locked and we can't use nearby toilets
Tony - 10-Jan-20 @ 9:23 AM
I'm a bus driver and I have been fined by a bus station for leaving a bus parked up with passengers on while I went to the toilet. Is this legal?
Richr - 11-Dec-19 @ 8:52 PM
I work on the 3rd floor of a building there is only toilet access on the ground floor, I’m 18 weeks pregnant so every time I need the toilet I have to walk down 3 flights (60 stairs) and then back up to carry on my work, is this acceptable?
H - 19-Nov-19 @ 4:04 PM
I work in a gatehouse. We have not had use of a toilet in there for the past 19 weeks and have been told that we should use the nearest toilet to us, which is over 100 meters away and up two flights of stairs. Also, the sink in the gatehouse is barely big enough to fit average sized hands in. Would having to walk so far to the toilet and having such a small sink be deemed ok?
Darlo - 10-Nov-19 @ 4:50 AM
We have one outside toilet for 10 mixed members of staff in a well appointed business that has spent a lot on refurbishment in the front of house as we deal with members of the public all the time, however there is only one toilet for all staff with cold water and a cotton hand towel to dry your hands plus there is no sanitary disposal unit for female staff. Is this allowed in law? It certainly does not seem acceptable to me. Also there is a narrow area with one stool and no table for when staff take a break. There is an ascot type water heater with a sink to wash cups etc plus a kettle and microwave . Are these appropriate for workers? If not what should happen and how can it be addressed in law?
Beamer - 29-Oct-19 @ 5:29 AM
How far is considered reasonable to have to walk to the nearest toilet?
Mark - 16-Oct-19 @ 7:00 PM
No toilet paper at work and over 100 employees what do I do?
Rfarn1222 - 16-Oct-19 @ 11:39 AM
Do employees use same toilet as resident as are work place makes us use same toilet
Leah - 10-Oct-19 @ 12:10 PM
Hi, at my work there is 13 females on level 1 and only 1 toilet, there is another toilet downstairs but my issue is I have Multiple Sclerosis and commonly wet myself as don't have time to get downstairs in time(I do wear bladder pads but still)
Tania - 1-Oct-19 @ 1:03 PM
Hello what is the requirement over 100. We have 100 staff and currently 4 working mens toilets but it is a shared space with another office that also has well over 100 staff So we have 4 mean toilets and 4 urinals for well over 200 employees. Is this ok?
Crash - 4-Sep-19 @ 4:34 PM
I work for a company where for the last 2.5 years we've had to use a portable toilet and there's no running water due to most of the site being demolished.. They do provide drinking water and an IBC with water in it for other uses. Is there a time period where they would need to provide running water and a flushing toilet?
Bob - 2-Sep-19 @ 10:04 AM
My workplace have given access to disabled toilet facilities to all employees. This was previously only given to disabled employees with the use of a swipe pass. There are only 3 disabled toilets across 3 floors. Due to this it is difficult to find a free toilet putting myself and other disabled employees under stress. What does the law and the equality act say about the provision of facilities for disabled employees?
Lee - 21-Aug-19 @ 8:54 PM
If all the water is out at the work place how long has the company got to fix before it sends it staff home.
Jes - 29-Jul-19 @ 11:18 AM
Hi, I have been informed by building staff that they want to shut the water supply off for the full day on a Saturday. This is a busy day for us as we have 60 or so customers coming to take exams and will be on site for 30mins to one hour,and will have 5 staff members in for 8 hours. There will be no water for drinking etc and obviously toilets will be out of bounds. Should the building management be providing us with anything, can they do this or can I insist it be done after hours (it is cleaning tanks) Thanks
Lesley - 19-Jul-19 @ 2:25 PM
My factory has had no Hot water for over 8 years, what can be done about this?
Slayer - 11-Jul-19 @ 10:50 PM
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